Sinder FX & Fees Disclosure

This FX & Fees Disclosure explains how foreign exchange ("FX") works on your Sinder Travel Card and sets out the standard Phase 1 fees, charges and key limits t

Version 2.0.0 · Effective 2026-06-15

Last updated: 15 June 2026

This FX & Fees Disclosure explains how foreign exchange ("FX") works on your Sinder Travel Card and sets out the standard Phase 1 fees, charges and key limits that apply to your Card.

Your Card is a Mastercard Platinum Debit card issued by Ruya Community Islamic Bank LLC ("ruya"). The Sinder App is operated by Sinder Fintech Computer Systems & Communication Equipment Software Design L.L.C ("Sinder"), which provides the app and technology interface. Processing is supported by Network International LLC and Mastercard.

1. How FX works

You make an FX transaction when you:

• pay in a currency different from your main account currency, currently AED; or
• withdraw cash at an ATM in a foreign currency.

For most foreign-currency card transactions, the base FX rate used to convert the transaction into AED is the Mastercard Exchange Rate on the date the transaction is processed. This date may be different from the date you made the purchase.

The Mastercard Exchange Rate may be different from public FX rates, rates shown by a merchant or estimated rates shown in the Sinder App at authorisation.

Some merchants or ATMs may offer to convert your transaction into AED themselves. This is called dynamic currency conversion. If you choose it, the merchant or ATM operator sets the conversion rate and may apply its own charges. This is outside ruya's and Sinder's control.

2. Monthly FX allowance

For Phase 1, your monthly foreign-currency allowance is AED 40,000 per calendar month, worldwide.

The allowance applies to:

• foreign-currency retail and e-commerce card transactions; and
• foreign-currency ATM cash withdrawals.

The allowance resets each calendar month. Transaction timing is based on processing or settlement timing by Mastercard and/or Network International, not necessarily the local time where you made the purchase or withdrawal.

Allowance tracking may update with a delay because authorisations, clearing and settlement do not always happen at the same time.

3. FX markup model

The FX markup applies to the AED equivalent amount after conversion using the Mastercard Exchange Rate.

Over-allowance markup applies to the excess amount only. If a transaction causes you to cross the AED 40,000 monthly FX allowance, the portion within your remaining allowance receives 0% markup and only the excess receives the applicable over-allowance markup.

The model does not apply where:

• the merchant or ATM operator charges you directly in AED using dynamic currency conversion;
• the transaction is already in AED and no FX conversion is needed;
• a transaction is reversed, adjusted or refunded; or
• applicable law, regulatory requirements, card scheme rules, issuer requirements or compliance/risk controls require different treatment.

4. Examples

These examples are illustrative and do not guarantee the exact rate, timing or total amount you will see.

Example 1 - weekday within allowance

• You buy something for EUR 100 on a Wednesday.
• The Mastercard Exchange Rate converts the transaction to AED 400.
• You are still within your AED 40,000 monthly FX allowance.
• FX markup is 0%.
• You pay AED 400, before any merchant or third-party charges.

Example 2 - weekday over allowance

• You make a foreign-currency card transaction with an AED 400 equivalent on a Tuesday.
• You have already used your AED 40,000 monthly FX allowance.
• FX markup is 0.5%.
• Markup is AED 2.
• You pay AED 402, before any merchant or third-party charges.

Example 3 - weekend within allowance

• You make a foreign-currency card transaction with an AED 370 equivalent on a Sunday.
• You are still within your AED 40,000 monthly FX allowance.
• FX markup is 0%.
• You pay AED 370, before any merchant or third-party charges.

Example 4 - weekend over allowance

• You make a foreign-currency card transaction with an AED 370 equivalent on a Saturday.
• You have already used your AED 40,000 monthly FX allowance.
• FX markup is 1.5%.
• Markup is AED 5.55.
• You pay AED 375.55, before any merchant or third-party charges.

Example 5 - ATM withdrawal

• You withdraw a foreign-currency cash amount equivalent to AED 3,000.
• The ATM withdrawal fee is 1% capped at AED 25, so the fee is AED 25.
• The withdrawal also counts toward your monthly FX allowance.
• Any applicable FX markup and any ATM operator fee may also apply.

5. Card and account fees

6. Cash withdrawals

Foreign-currency ATM withdrawals count toward the monthly FX allowance and may attract FX markup if they are over the allowance.

ATM operators may charge their own fees. These are outside ruya's and Sinder's control and may be shown by the ATM operator before you complete the withdrawal.

7. Limits

The following standard Phase 1 limits apply unless otherwise shown in the Sinder App or required by risk/compliance controls:

Lower or different limits may apply based on your profile, verification status, security settings, transaction type, issuer requirements or compliance/risk controls.

8. Other possible charges

The following are not Sinder or ruya fees, but may still be charged to you:

• fees imposed by ATM operators;
• fees charged by merchants offering dynamic currency conversion or special payment options; and
• fees from other financial institutions involved in a transfer or payment.

These third-party fees are outside ruya's and Sinder's control and are your responsibility.

9. Changes to FX and fees

Fees, limits and FX arrangements may change from time to time, subject to applicable law and any required notice. Updated information will be made available in the Sinder App, this disclosure or the applicable Product Terms.

10. Questions

If you have questions about FX, fees or how they apply to a particular transaction, contact us through the Help & Support section of the Sinder App or by email at support@sinder.ae.